Just the facts.

Common Questions

How will my plant arrive?

What if my order is a gift?

Do I have to repot my plant once it arrives?

What type of plant care support do you provide?

My plant arrived healthy but now it’s not doing well. What should I do?

My plant arrived damaged, what do I do?

Why does my planter not have a drainage hole?

What if I’m interested in placing a large order?

What payment options do you offer?

Why does my plant look different from the website?

Why is my discount not working at checkout?

Does The Sill carry product from other brands?

Faux Plants

Why do you also offer faux plants?

What are they made of?

But plastic?

How do I dispose of a faux plant?

Reward Program

What happened to the rewards program?

Monthly Subscriptions

How do your subscriptions work?

What is special about your subscriptions?

Why does your pet friendly subscription cost more?

Do subscriptions come potted?

When will I receive my subscription box?

How do I pause or cancel my subscription?

Can I modify or swap my subscription?

Can I gift a subscription?

Can I use a promo or referral code to purchase a subscription?

More questions about our subscriptions?

Corporate Gifting

Do you have an order minimum for corporate gifting orders?

Do you offer a guarantee for corporate orders?

When do I need to place my order by?

Where can you ship and how much does it cost?

Do you offer any discounts?

Can I customize my gifts?

Can I include my own card with the gifts?

Can I purchase gift cards in bulk?

Do you offer virtual workshops for corporate clients?


What is Afterpay?

How do I use Afterpay?

How do I know if an item is eligible for Afterpay?

How does the payment schedule work?

When will my items be delivered if I use Afterpay?

Is there a limit to how much I can spend on a single transaction?

How do I return or exchange an item purchased using Afterpay?

Can I use Afterpay in your retail locations?

Where can I find out more about Afterpay?

Security & Privacy

Where I find out more about security and privacy?